Thank you for shopping at AWE Hardware ( We want to ensure your satisfaction with every purchase you make from our website.

Return Period:

You have 7 days from the date of receiving your item to request a return.

Eligibility Criteria:

To be eligible for a return, your item must meet the following conditions:

  • It must be in the same condition as when you received it.
  • It should be unworn or unused, with all tags intact.
  • It must be in its original packaging.
  • You must provide the receipt or proof of purchase.

Initiating a Return:

To start a return, please contact us at [email protected]. If your return request is accepted, we will provide you with instructions on how and where to send your package. Please note that items returned without prior approval will not be accepted, and you will not receive a refund.

Contact Information:

For any questions or concerns regarding returns, you can reach out to us via email at [email protected].

Damages and Issues:

Please inspect your order upon receipt and notify us immediately if you receive a defective, damaged, or incorrect item. We will promptly address the issue and make it right.

Exceptions / Non-Returnable Items:

Certain items cannot be returned, including:

  • Cement or cementitious products
  • Construction steel bars or industrial metal products
  • Timber, and related products
  • Selected shelf-life products
  • Special order or custom-made products
  • Custom products (such as special orders or personalized items)
  • Tinted paint (in the event you would like to change colour)

Please contact us if you have any questions or concerns about the eligibility of your specific item for return. Additionally, please note that we do not accept returns for sale items, gift cards, or vouchers.


Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be automatically processed to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.